We are always looking for new blogs to link to for new perspectives and thoughts on travel. We recently discovered Churn, which periodically posts interesting airline industry news. We noticed this post from last week.
Apparently, Etihad Airways, does not refer to passengers…they refer to the travelling public as guests. We like that concept. It may be in name only, but the term guest implies they are inviting you onboard for an experience, not just an attempt to take you from point-to-point.
In this age of low cost carriers who identify themselves as no-frills, or at least little frills, it is nice when a carrier makes an effort to show it cares about your experience. The cost of this is negligible and it can mean repeat business. In the old days, when flights were delayed, flight attendants would wheel out the beverage cart to keep morale up. When was the last time you heard of that being done? A few cans of soda and some pretzels go a long way toward cheering people up.
Southwest prides itself, despite its status as a no-frills carrier, on hiring enthusiastic and unique personnel to enhance the travel experience. That doesn’t always pan out. Sometimes their attempts to entertain are a bit lacking. Song, Delta’s attempt at a discount airline, originally had the plan for singing flight attendants. Fortunately, in all the time Song was in existence…we did not hear one flight attendant sing.
So…come on board, be our guest…put our service to the test…