After hearing so many negative stories, when we find a story of an airline doing something nice without being asked…or threatened, we just have to write about it. Perhaps related to their big blunder the same day, a reader of the Consumerist was delayed with his wife for several hours due to the lack of an available flight crew and American credited 7000 miles to his AAdvantage account.
Token gestures may be just that…but they are better than nothing.