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The one hundred passengers who were on the JetBlue flight from Pittsburgh to JFK that was halted when their flight attendant slid the coop are receiving $100 vouchers for future travel from the airline.
From a public relations standpoint, proactive customer service like this is what organizations should do. A spokesman for JetBlue said, “As is consistent with our long-standing policies, JetBlue often provides vouchers to our customers when they experience a disruption or otherwise abnormal circumstance. This event falls into that category.”
We’ve been in the position today of criticizing the classification of Slater as a hero. We still do. But what about the passenger who allegedly maliciously hit him in the head with their bag and cursed him out? The police stated she did not commit a crime, but was guilty of rudeness. And she is getting a $100 voucher for her behavior. We certainly think that stinks too.
JetBlue is between a rock and a hard place. They want to be an open company, and they are in comparison to many. But no responsible company can say much about this sort of issue. Their own blog commented on the matter in a very restrained manner(although the page appears to be overloaded at the time we write this).
“While we can’t discuss the details of what is an ongoing investigation, plenty of others have already formed opinions on the matter. Like, the entire Internet. (The reason we’re not commenting is that we respect the privacy of the individual. People can speak on their own behalf; we won’t do it for them.) …we just want to take this space to recognize our 2,100 fantastic, awesome and professional Inflight Crewmembers for delivering the JetBlue Experience you’ve come to expect of us.”
If they are perceived to be taking it lightly in public, it could be used against them by the FAA, or even Slater himself. By reports, it took them 25 minutes to notify the police one of their employees had essentially breached a restricted area. They must tread carefully. We would like to hear them say something, but we suppose we’ll have to wait for that.
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