Category Archives: News

Ryanair to Eliminate Check-In Desks

Image via Wikipedia Looking for things to rid themselves of, European low-cost carrier Ryanair, which we never had a particularly high opinion of, is planning to eliminate all its check-in desks by year’s end. Ryanair spokesman Stephen McNamara said the airline saw the move as the “logical next step” in its effort to slash costs.…

US Airways to Bring Back Free Drinks

Image by James Willamor via Flickr Our friend, Chris Elliott announced the news, to be reported by press release tomorrow, that it will bring back complimentary sodas, juices, tea, water and coffee to its flights starting next month. Charging for water especially, considering the dry atmosphere onboard airplanes and the liquid restrictions, seemed especially unfair.…

Southwest to Serve Boston

Image by Jim Frazier via Flickr The Boston Globe reports that low cost carrier Southwest Airlines will be serving Boston’s Logan Airport beginning sometime in the fall. The launch will apparently be somewhat conservative, with 8 to 12 daily departures to just a few destinations to start. The airline will be unveiling details sometime in…

Delta to Consolidate Regional Airlines

Delta Air Lines has announced plans to consolidate some of the functions of the regional airlines it owns. Comair, Mesaba, and Compass Airlines will have their customer service and ramp workers merged into one company called Regional Handling Services(RHS). The other parts of the airlines will continue to operate independently, but this may be the…

United Airlines to Discontinue Complaint Line

Image by Getty Images via Daylife United Airlines is dropping a call center that took compliments or complaints after a flight, instructing passengers to send a letter or email instead. It will stop publishing its customer relations number. It will be training its call centers in Chicago and Honolulu to respond to written customer comments,…

US Airways to Charge for Pillows and Blanket

[caption id="" align="alignleft" width="224" caption="US Airways New Gimmick"][/caption] US Airways has announced it will charge $7 for a pillow and blanket beginning February 16th. The service will not be offered on US Airways Express flights, but can be purchased immediately on their website. In a recent BNET article, Barbara Hernandez commented on the subject. She…

Spirit to Reach New Lows

Image by skampy via Flickr The Middle Seat Terminal reported that Spirit Airlines, the same people whose customer service agents tried to charge a cancellation fee to a Flight 1549 survivor, wants to plaster ads on its flight attendants. Ads have been found in many places on planes as airlines try to increase revenue. Skybus…

AirTran Traps Passengers on Frozen Plane

Image by James Willamor via Flickr AirTran apologized yesterday after delaying a flight from Columbus, OH to Orlando, FL for over 10 hours. Passengers boarded at 8AM and were stuck until changing planes before taking off at 5:46PM. The plane was almost literally frozen to the ground as it sat parked overnight in a snow…

Gotta Love Spirit

Image via Wikipedia Spirit Airlines, the same airline whose CEO made the mistake of sending a private inconsiderate email back to a customer tried to charge customers a cancellation fee for surviving an airplane crash. Two passengers, Rob and Jeff Kolodjay were scheduled to fly out to Myrtle Beach for a golf trip. Their flights…

Continuing Coverage of US Airways Flight

Image via Wikipedia In a press release, US Airways confirmed the downing of Flight 1549, and advised information requests for those who may have had family members onboard may call 1-800-679-8215. The Middle Seat blog over at the Wall Street Journal reports that if you are going to ditch a disabled plane in a city,…

Breaking News – USAirways plane hits Hudson River

[caption id="attachment_856" align="alignleft" width="224"] USAirways Jet in Hudson River[/caption] AP reports that a USAirways plane has crashed into the Hudson River, sending passengers into the icy water. New York City firefighters are responding. The plane is apparently intact. The plane appears to be an Airbus A320, flight 1549, heading from Laguardia Airport to Charlote, NC,…

Delta to Downsize Shuttle Operations

Image via Wikipedia Delta announced it would be phasing out full-sized jets on its shuttle routes between New York-Laguardia Airport and Washington-National Airport in March. It will replace 148-seat MD-88 aircraft with 76-seat Embraer regional jets operated by Shuttle America, configured with 12 first class seats. Delta insists that otherwise, the product will remain the…

Train-to-Plane Discounts at Long Island MacArthur-Islip Airport

Image via Wikipedia In a recent post, we discussed Southwest’s desired expansion into New York’s LaGuardia Airport and its current New York City Area service into Long Island MacArthur Airport, aka Islip. Here’s what we said…. As for Long Island’s Macarthur Airport(Islip), we hope that Southwest maintains its commitment there and considers adding additional capacity,…

United Airlines Sued for Passenger Beating Wife

Image via Wikipedia A husband and wife are suing United Airlines for negligence, saying the drinks served them on a flight from Osaka, Japan to San Francisco fueled their subsequent actions. “Fortified with Burgundy wine allegedly supplied at 20-minute intervals by United crew members during the December 2006 trip, Yoichi Shimamoto became so inebriated “that…

What’s Going On

Image by Getty Images via Daylife Ryanair has made another bid for Irish competitor, Aer Lingus. Aer Lingus is preparing its defense plan and wishes to remain independent. Continental announced it has completed installation of an Audio/Video on demand system on its fleet of 757-200s aircraft, with the last two reentering service by December 23rd.…

Southwest Expanding Outside the Comfort Zone

[caption id="" align="alignright" width="240" caption="Image by Eric E Johnson via Flickr"][/caption] For years, Southwest Airlines has been known for going outside the box. They flew to secondary airports, provided service where other carriers could not sustain a turboprop with sheer volume, and did not work with other carriers. Southwest has made moves away from that…