http://www.youtube.com/watch?feature=player_embedded&v=l9ZEsOwyDqk Just yesterday, we commented briefly on JetBlue’s response to their 2007 Valentine’s Day meltdown. Today, JetBlue’s Chief Operating Officer took to the Youtubes to issue a public apology. As we said yesterday, everyone failed in this, not just the airlines. Blame should be apportioned evenly and fairly. JetBlue and American Airlines face millions in…
When the so-called Valentine’s Day Meltdown happened in February of 2007, JetBlue issued a public apology in the form of its then Chief Executive and Founder, David Neeleman. “Words cannot express how truly sorry we are for the anxiety, frustration and inconvenience that we caused. This is especially saddening because JetBlue was founded on the…
[caption id="" align="alignright" width="180" caption="Image by Telstar Logistics via Flickr"][/caption] On Sunday, September 26th, a new show begins, Pan Am, which will use the legendary airline as it was in the 60s as a backdrop. Pan Am, or Pan American World Airways, ceased to exist as an airline on December 4, 1991. The spirit of…
[caption id="" align="alignright" width="120" caption="Image via Wikipedia"][/caption] The U.S. Department of Transportation rules announced back in April are set to take effect today. However, many of the aspects of the ruling have been postponed at the request of the airlines, due implementation issues. The following come into effect today: Refund of Bag Fees is your…
[caption id="" align="alignright" width="300" caption="Image via Wikipedia"][/caption] It is a sad fact of life that more and more human interaction is being replaced by computers. Or perhaps it isn’t in some cases, where we’d rather not talk to a human being. But Paris’ Orly Airport is experimenting with a virtual boarding agent. They recorded several…
[caption id="" align="alignright" width="300" caption="Image via Wikipedia"][/caption] Last week, the Cranky Flier, in an article on CNN entitled “This isn’t the Airline I signed up for”, Â covered the issues of codesharing. Namely… People often don’t realize what airline they are actually flying on… We put that in bold letters, because it is a big issue.…
[caption id="" align="alignright" width="300" caption="Image via Wikipedia"][/caption] We’ve been thinking about the issues with the airport check-in and security process for a long time. We approved of the government insisting that higher standards be applied to security screening, although we remain unsure if it was necessary for this to be done by government workers. Up…
[caption id="" align="alignright" width="300" caption="Image via Wikipedia"][/caption] SmarterTravel.com awarded its 2011 “Best Coach Class Experience” to JetBlue Airways. We may be biased, as JetBlue is big in our part of the country, the Northeastern United States. There are many advantages to JetBlue travel that we wish other airlines would adopt. For example, JetBlue operates A320s…
[caption id="" align="alignright" width="300" caption="Image via Wikipedia"][/caption] JetBlue announced a 20% off sale on many routes for travel from September 7th through October 29th, 2011. Travel must be purchased today. For Boston – Use the promo code FALLBOS11 For Los Angeles – Use the promo code FALLLA11 For Long Beach – Use the promo code…
[caption id="" align="alignright" width="120" caption="Image via Wikipedia"][/caption] The US Department of Transportation announced today that they were implementing new policies designed to protect airline passengers. The rules will take effect this summer and include: Tarmac Contingency rules are now extended to foreign carriers operating at U.S. airports. They must adopt and adhere to contingency plans…
The FAA announced it intends to add more air traffic controllers to the midnight shift at 27 airports that are currently staffed by a lone controller. This follows the suspension of controllers at Washington National, Reno, Lubbock, and Seattle for falling asleep on the job. The situation prompted Henry Krakowski, who oversaw the ATC system, to resign over the situation.
On Friday, a Southwest Airlines flight lost cabin pressure after the fuselage ruptured. This is not the first time that this has happened, of course. There was an unrelated incident last year where a Southwest plane made an emergency landing after decompression, and Southwest has even grounded some of its fleet before.
[caption id="" align="alignright" width="300" caption="Image via Wikipedia"][/caption] Airlines offer lounges to their most loyal customers, and to the general public, usually at a higher price than many will pay. Jaunted reports that a venture for a pay lounge, a concept available elsewhere, but not used in the United States, is being set up at Baltimore-Washington…
http://www.youtube.com/watch?v=HPyl2tOaKxM In honor of St. Patrick’s Day, and yes, it is a bit late, check out this video. [Thanks to Diane Duane for the video]
[caption id="" align="alignright" width="300" caption="Image via Wikipedia"][/caption] While the 787 Dreamliner is still experiencing serious delays, the latest iteration of the Boeing 747, the 747-8, is set to roll out today. The 747-8 Intercontinental boasts new wings, a new tail, a sharper nose, state of the art engines, and a new cockpit. The Boeing 747…
I’ve been meaning to write this post for a while. It was inspired by Dan Webb, a junior at Bryant University and a well-known airline dork and budding airplane geek. Or perhaps I should capitalize Airplane Geek, as Dan is a co-host of the popular podcast, Airplane Geeks, where he often refers to himself as an Airline Dork.
Two years ago, US Airways Flight 1549, outbound from New York’s LaGuardia Airport to Charlotte’s Douglas Airport, suffered a bird strike, which disabled its engines. The flight, operated by an Airbus A320, was piloted by now legendary Captain Chesley “Sully” Sullenberger, and first officer Jeffrey B. Skiles.
Gadling reports that the shifting in the Earth’s magnetic north pole has forced Tampa Airport to close one of its runways to repaint its designation. Runway 18R/36L will be redesignated 19R/1L when it reopens on Thursday. The other runways will change over later this month. The magnetic north pole has been shifting toward Russia at a rate of forty miles per year for the past decade.
It was over ten years ago that online ticket purchases were in their infancy. We remember ordering tickets from these new online travel agents and having the tickets mailed to us, even a few years into the e-ticket revolution, when it was still advised that paper was safer. Now, it is starting to look as if the age of online travel agents may come to an end. Maybe that is overly pessimistic, but airlines are looking to cut out the high cost associated with selling tickets through a Global Distribution System(GDS).
In the face of the recent storm in the Northeast, many travelers are claiming that the airline’s customer service outlets failed. The trouble with customer service is that most businesses, not just airlines, see it as a money-losing proposition. They do not see it as an investment in customer loyalty and brand reputation.