There’s a lot to catch up on… Qantas is expanding its flight schedule to the United States, effective March 2008, bringing total flights to 46 flights per week. The increased schedule includes daily service between Los Angeles and Brisbane effective March 27th; Increasing to 17 weekly flights between Los Angeles and Sydney, effective March 30th;…
Air Canada will introduce daily nonstop service from Vancouver to Yellowknife with seasonal service from December 1st through April with a 50-seat CRJ. Flights are timed to connect with service to Tokyo, Osaka, and points within British Columbia. Airtran launched service today from Portland, Maine to BWI. The first flight from BWI brought a delegation…
A man desperate to keep his girlfriend from boarding a flight from Ft. Myers to New York called in a bomb threat for her airplane Wednesday afternoon. Christian G. Mejia, age 23, was arrested after he dropped off his girlfriend and her travelling companion to an airport and drove to a pay phone and called…
American Airlines will increase its service to Colombia effective December 13th. This includes new daily service between Miami and Barranquilla. In addition, American would add a second daily flight from Miami to Medellin on Monday, Thursday, and Saturday. American will also add service from JFK to St. Lucia three times weekly beginning November 15th. American…
Jetblue announced today that David Neeleman…Jetblue’s founder and CEO, will step down as Chief Executive immediately, a position he has held since he founded the airline. He will remain as non-executive Chairman of the Board and plans to focus on issues like developing JetBlue’s Live TV unit, alternative sources of jet fuel, new forms of…
Airtran will be the first to serve Cherry Coke and Cherry Coke Zero onboard all flights effective this month. We just love the fact that it is big news which soft drinks an airline has…probably bigger for the airlines that don’t give you any. United raised fares on popular business routes by up to $50…
Spirit Airlines today announced nonstop service to San Pedro Sula, Honduras from its Ft. Lauderdale hub. Service will be offered three times a week from July 20th through November 15, when it will become daily. Southwest announced four daily nonstop flights in six cities. Beginning August 26th, one new daily nonstop from Manchester to Phoenix…
Ff you are a reader and want us to feature one of your stories, we are eager to. Here’s our rundown and synopsis of some of the recent ones we gleaned from other blogs…most from the Consumerist. Virgin Atlantic charged one passenger $110 for a seat upgrade, and gave the same seat to another passenger…
Continental Airlines announced Friday it now has interline eticketing capabilties with all Alliance partners now that it has implemented them with Air Europa. All codeshare, Skyteam, planned Skyteam associates, and frequent flyer partners are now complete. They expect to eliminate issuing and accepting paper tickets by the end of the year, in accordance with IATA’s…
We recently read a fascinating article dated April 5th on the subject of Jetblue and its service issues from the perspective of the recently hired CIO, who went through it. We heartily recommend it. It attributes the bulk of Jetblue’s problems to issues with its information infrastructure…systems that had not previously been tested under these…
Jetblue is adding Saturday service from Boston to Aruba to complement its JFK service effective June 30th. It will also add service from Boston to San Diego once daily effective June 28th. Connections will be available to its partner, Cape Air. Southwest Airlines will be adding one additional daily nonstop flight between Albuquerque and Dallas…
ATA announced last week that it would acquire World Air Holdings, which owns charter carriers World Airways and North American Airlines. North American, based at JFK, offers some regularly scheduled service. World Air Holdings did not acquire North American that long ago itself. The airlines would be operated as three separate airlines under one corporate…
Some days in the airline industry, it seems a neverending stream of negative publicity. Here are a few things we caught over the last few days. It fails to inspire us. (Note: In every one of our roundups, links to a news source are provided for each item. Feel free to click through for more…
Virginia Buckingham of the Boston Herald this week wrote a misleading article accusing Jetblue of a bait and switch. She had a bad experience on a flight and blames Jetblue for the situation. We felt the need to correct her misleading statements and errors. Buckingham flew from Washington-Dulles to Logan and comments, “Instead of the…
Avianca, the flagship carrier of Colombia, announced an order for 10 787s. Later this week, Air Canada will be picking up its first Boeing 777, which will kick off its wide-body modernization program. Over the next two years, Air Canada will receive 19 777s, as well as 45 100-seat Embraer 190s. Delta announced service from…
As USAToday reports, the chairman of the House Transportation Committee, Rep. James Oberstar(D-MN), has said that the code of conduct that the airlines agreed to seven years ago to avoid increased industry regulation should be updated. He also said that the Dept. of Transportation(DOT)Â should be given more power to investigate abuses and levy heavy…
The head of the Port Authority has stated that Stewart Airport in the Hudson Valley will not become New York’s fourth area airport even though the Port Authority will be running the airport. He stated that Stewart would never be the scale of the other airports, although it may eventually hit four million fliers a…
intends to connect to more of upstate New York. Delta will be adding 22 Delta Connection flights, operated by Big Sky Airlines using 19-seater Beechcraft 1900D aircraft, effective April 8th. The flights will connect customers in Albany, Massena, Ogdensburg, and Watertown to Boston, with additional nonstop service between Albany and Watertown with continuing service to…
Last month, we ran a post summarizing Carl Howe’s thoughts on “The Difference Between Good and Bad Airlines” Howe thought that the defining characteristic of a good airline, or…to generalize, a good company is one whose employees are empowered and respond to problems. Today we received a comment from ‘Steve’ stating simply that…”Whoever wrote this…
A Jetblue plane departing West Palm Beach for JFK returned to Palm Beach International after a piece of its engine cover fell off. Flight 830 took off around 6AM, and the pilot felt the plane vibrate and requested a return to the airport. Jetblue procedures require the pilot to return to the airport if he…
We received the following travel horror story. Nothing we can say will fix the situation. But we do have a few thoughts.
Hundreds of passengers were stranded for hours overnight, the Associated Press reports, due to bad weather in the New York area. Pilots and officials blamed some of the problems on a shortage of deicing fluid and a new federal regulation giving pilots a narrow window to get their planes in the air once the chemicals…
We keep an eye on David Neeleman’s blog to see what he has to say about things. He acknowledged that people have some issues with the term Controllable Irregularity and clarified them himself… What are some examples of Controllable Irregularities? “Controllable” means “within JetBlue’s control.” Some examples include: gate unavailability upon arrival; flight delay or…
Jetblue can’t seem to stay out of the news. We’d love a good Northwest story right now. We’ve always admired them, and continue admire them even after this…but our patience wears thin. So…we’re going to consolidate them. This in no way belittles the seriousness of the situations. An accidental fuel spill at Kennedy Airport left…
Bloomberg reports that Jetblue is grounding their Embraer 190 aircraft starting on Thursday, March 8th to fix persistent software problems. Jetblue will be contracting with Expressjet to operate four ERJ145 50-seater regional jets to replace the 190s as they are grounded two at a time. All passengers will have the option of changing their flight…