Image by Getty Images via Daylife The Premier Baggage program unveiled by United Air Lines yesterday is something of a mixed bag. For $249 a year, you (plus up to eight people traveling with you on the same reservation) get to check up to two bags per person, per flight for free all year. United…
Image by Getty Images via Daylife Airline Route Updates has a comprehensive list of the new JetBlue-Lufthansa codeshare, found here. The flight numbers will be between LH8500 and 8700 and cover both Boston and New York-JFK routes. Booking are already open for service on or after November 1st. Also effective today, South African Airlines will…
United Airlines will retire the last Boeing 737 jet from its fleet on October 28th, after forty-one years of service.
We haven’t done a service roundup in a while. Mostly because there hasn’t been as much news in this area as there once was. Airlines don’t announce discontinuance as much as they do inauguration. But this week had some interesting developments.
http://www.youtube.com/watch?v=h-UoERHaSQg Dave Carroll is back with his promised second United Song, included the promised tuba. It is a much slower tempo than United Song #1, but the video goes a bit farther, and incorporates many more volunteers. The song incorporates some of the same amusing elements. In lieu of three guys in sombreros, this time…
Image via Wikipedia The Chicago Tribune announced that United Airlines may be announcing today a move of 2,800 employees and its operations center to the Sears(now Willis) Tower in downtown Chicago from its home in the suburb of Elk Grove. The city would be giving the airline millions in incentives and paying for the move…
Image by Getty Images via Daylife We previously reported that Republic Airways had put down a bid to buy out Frontier Airlines. Today, another airline put down a bid, Southwest Airlines. Southwest announced it was preparing a bid to compete with the Republic bid, which had been given tentative approval. If it is successful, Southwest…
Image via Wikipedia Earlier, NYCAviation, who earlier in the week reminded us of other anniversaries, reminded us that on July 19th, 1989, United Flight 232 made a crash landing in Sioux City, Iowa, after a loss of all hydraulic controls. 296 Passengers were on board the flight from Denver to Chicago when one of the…
In a final note on the impact of United Song #1, which we previously reported on, United Airlines has decided to donate $3000 to the Thelonious Monk Institute of Jazz for music education for children. Taylor, the manufacturer of the guitar, did give Dave Carroll, the artist responsible a gift. They are giving him a…
http://www.youtube.com/watch?v=Ay7hFIYQFnw Artist Dave Carroll(appears above) thanked the Internet community for its support of United Song #1(remember there are two more). United has offered compensation to Carroll, but he has declined, asking them to donate the money to a charity of their choice, and share that news with the public. We hope they take him up…
Image via Wikipedia Yesterday, we reported on one musician’s unique way of dealing with poor customer service. The L.A. Times travel blog reports there has been a quick response to his song. United Airlines has made contact with the musician, Dave Carroll. We’re not surprised, with a video that has had over 100,000 views and…
http://www.youtube.com/watch?v=5YGc4zOqozo We love any excuse for a musical interlude, or a classic Youtube video. In this latest one, musician Dave Carroll comes up with a creative way to protest United’s refusal to take responsibility for the guitar they broke. Carroll spent nine months trying to get United to do so. They admitted they had broken…
Earlier, we were commenting on the lack of pride in customer service as a part of business, specifically referencing United Airlines, among others, and discovered this, a 1989 United commercial on the very same subject. It so perfectly illustrated some of our thoughts. We wonder if someone at United should see it? http://www.youtube.com/watch?v=zZ6Z8kcoi-E
New service is proudly announced, but cancellations are usually not. One day, we discover that a flight we recall is no longer on the books. Of late, many flights are being cancelled, airlines are slashing capacity. Air Canada launched its Portland, Oregon to Calgary, Alberta service yesterday. The service, operated by 50-seater CRJs, operates once…
Image by Getty Images via Daylife For those of you following us, we’ve been away for a bit, and posting a bit less frequently, and we’re starting to catch up on our backlog of issues we wanted to discuss. In that vein, this is a roundup of all the route and related news we haven’t…
Image by afagen via Flickr United Airlines, as you may have heard, has instituted a policy for oversized passengers. To quote United, courtesy of the Middle Seat Terminal: For the comfort and well-being of all our guests, today United has matched eight other U.S. airlines and adopted a new seating policy that requires customers to…
Mr. T, we’re sure, would say, “I pity the fool airline who mistreats their passengers.” Once again, here are some recent tales we’ve noticed of travel experiences. When a man tried to check in for his flight on Spirit, he was told the flight was oversold. When he tried to fly the next day, Spirit…
B.net has an interesting report on Delta taking over a Northwest route from Los Angeles to Las Vegas, reducing the plane operated from 148 to 76 seats and breaking the flight’s connection to Tokyo service, the original reason for putting the flight on in the first place. The new Delta Connection service connects with service…
Image by Getty Images via Daylife United Airlines is dropping a call center that took compliments or complaints after a flight, instructing passengers to send a letter or email instead. It will stop publishing its customer relations number. It will be training its call centers in Chicago and Honolulu to respond to written customer comments,…
Image by Telstar Logistics via Flickr Ray LaHood is now the US Secretary of Transportation. Mr. Hood is opposed to the slot auctions at New York airports, dedicated to a new generation of air traffic control equipment, and we’ll see how he is for the country’s transportation network. 3M has issued a press release that…
http://www.youtube.com/watch?v=bKqQgNZylLw Introduction to the Jet Age The Census Bureau reminded us that today, January 25th is the 50th anniversary of the first scheduled, nonstop flight from Los Angeles to New York, operated by American Airlines using the Boeing 707 jet aircraft, which was the inauguration of domestic jet service. Many omit the National Airlines usage…
Image via Wikipedia A husband and wife are suing United Airlines for negligence, saying the drinks served them on a flight from Osaka, Japan to San Francisco fueled their subsequent actions. “Fortified with Burgundy wine allegedly supplied at 20-minute intervals by United crew members during the December 2006 trip, Yoichi Shimamoto became so inebriated “that…
[caption id="" align="alignright" width="150" caption="Image by Getty Images via Daylife"][/caption] There is a lot to be thankful for this holiday season, despite the economic downturn. Here are some tales of people who haven’t done too well of late, and here’s hoping travel experiences improve in the new year. Thanks to Chris Elliott and the Consumerist…
[caption id="" align="alignright" width="240" caption="Image by Jose P Isern Comas via Flickr"][/caption] Responding to “Obama fervor”, AirTran Airways is adding more flights to Washington D.C. for the inauguration. On January 21st, following the inauguration, they will increase service from Baltimore Washington to Atlanta and Milwaukee and Washington Dulles to Atlanta. United is launching service from…
[caption id="" align="alignright" width="240" caption="Image by Jonathan Caves via Flickr"][/caption] We thought we’d clear our backlog of interesting news out before the weekend. Enjoy! JetBlue set a world performance record with one of its Embraer 190s as the regional jet was returned to JetBlue’s home base at JFK from its time as Sarah Palin’s plane…