In the face of the recent storm in the Northeast, many travelers are claiming that the airline’s customer service outlets failed. The trouble with customer service is that most businesses, not just airlines, see it as a money-losing proposition. They do not see it as an investment in customer loyalty and brand reputation.
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[caption id="attachment_1706" align="alignright" width="225" caption="Lavatory - Virgin America A320"][/caption] This is the Flight Wisdom Guru with Briefing #14, once again reporting in from Flight Wisdom HQ…We ran a little long today, and will try to have a second briefing out tomorrow afternoon, to catch up before the weekend rush. Show Notes Virgin Atlantic to Launch…
British Airways will be adding nonstop service from London Heathrow to Las Vegas on October 25th. The service will be operated with Boeing 777 aircraft. Virgin Atlantic currently operates service from London Gatwick to Las Vegas. Meanwhile, Virgin Atlantic is launching service from San Juan, Puerto Rico from London’s Gatwick airport via Antigua. The service…
The people at JetBlue sent us a lovely message yesterday… We understand it’s not easy being a high flyer these days. The CFO is picking apart your expense reports. Congress is mad about your bonus. And you can’t even hop on a private jet to the Cayman Islands without freaking out the shareholders. But even…
[caption id="" align="alignright" width="202" caption="Image via Wikipedia"][/caption] BBC News reported Sunday evening that Ryanair CEO Michael O’Leary will announce plans for his budget carrier to the United States on Monday, with fares to start at 10 Euro in Economy. A luxury business class will be offered. O’Leary is expected to announce plans to buy 50…
Virgin Atlantic became the first airline to fly a plane on biofuel, as it partnered with GE, Boeing, and Imperium Renewables. If babassu and coconut oil is cheaper and more environmentally friendly than jet fuel, then we’re all for it. Alitalia will launch nonstop Rome-Los Angeles service on June 1st. The service, the only nonstop…
Airtran has signed a new three year contract with Coca-Cola. Onboard, you can get Coca-Cola Classic®, Diet Coke®, Sprite®, Sprite Zero(TM), Coca-Cola Zero(TM), Minute Maid® Lemonade, Dasani® Water, Cherry Coke(TM), Cherry Coke Zero(TM) and three types of Minute Maid® juices. Poor Pepsi. Has anyone signed with them lately? Air France-KLM announced last week they would…
Delta has officially announced their nonstop flight from Salt Lake City to Paris beginning June 2nd, 2008, with a Boeing 767-300ER. The flights will be operated in cooperation with Air France, and will offer over 200 destinations on either side beyond the flight’s endpoints on both carriers. The new route is also expected to offer…
In a late breaking news story, ABC news in Salt Lake City has reported that sources has reported that Delta will unveil new service from Salt Lake City to Paris. Paris, unlike London, the focus of planned Delta expansion in Europe, is the hub of Air France, a Delta Skyteam Partner, which would give it…
Air Canada will introduce daily nonstop service from Vancouver to Yellowknife with seasonal service from December 1st through April with a 50-seat CRJ. Flights are timed to connect with service to Tokyo, Osaka, and points within British Columbia. Airtran launched service today from Portland, Maine to BWI. The first flight from BWI brought a delegation…
Friday marked the inauguration of seasonal service from Montreal to Rome on Air Canada…with connecting flights on Air One out of Rome to onward destinations. Air Canada Jazz launched two nonstops on Friday from Calgary to Prince George, British Columbia and Seattle, Washington, operating both with 50-seat CRJs… American Eagle has added a weekly flight…
Ff you are a reader and want us to feature one of your stories, we are eager to. Here’s our rundown and synopsis of some of the recent ones we gleaned from other blogs…most from the Consumerist. Virgin Atlantic charged one passenger $110 for a seat upgrade, and gave the same seat to another passenger…